Refund Policy

1. Refund Eligibility

At APEX Fashion Lab, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines the conditions under which we offer refunds for our programs and services.

2. Incubation Programs

For our fashion entrepreneurship incubation programs:

• 14-Day Money-Back Guarantee: We offer a 14-day money-back guarantee for all our incubation programs. If you are not satisfied with the program within the first 14 days after enrollment, you may request a full refund.
• Partial Refunds: After the initial 14-day period, partial refunds may be considered on a case-by-case basis, depending on the circumstances and the portion of the program completed.

3. Consulting Services

For one-on-one consulting services:

• Cancellation Before Session: If you cancel a scheduled consulting session at least 48 hours in advance, you will receive a full refund or the option to reschedule.
• Late Cancellation: Cancellations made less than 48 hours before a scheduled session may be subject to a cancellation fee of up to 50% of the session cost.
• No-Shows: If you fail to attend a scheduled session without prior notice, no refund will be provided.

4. Workshops and Events

For workshops and events:

• Cancellation by Participant: Refunds for workshops and events are available if cancellation is made at least 7 days before the scheduled date. A processing fee may apply.
• Cancellation by APEX Fashion Lab: If we cancel a workshop or event, you will receive a full refund or the option to transfer to another event.

5. Digital Products

For digital products (e-books, courses, templates):

• Downloadable Products: Due to the nature of digital products, refunds are generally not available once the product has been downloaded or accessed.
• Technical Issues: If you experience technical issues that prevent you from accessing the digital product, please contact our support team for assistance or a potential refund.

6. How to Request a Refund

To request a refund, please contact our customer support team at support@apexfashionlab.com with the following information:

• • Your full name
• • Order number or transaction ID
• • Date of purchase
• • Reason for requesting a refund

7. Refund Processing

Approved refunds will be processed within 7-10 business days. Refunds will be issued using the original payment method whenever possible.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at: